Spotlighting Halifax Water:
The Path to 100% E-Billing Adoption
10/01/2025
2 - 3 pm EST
Virtual
Connect with us to explore how your vision aligns with our exclusive events.
10/01/2025
2 - 3 pm EST
Virtual
Join us on August 27th, 2-3 PM (EST) for a virtual session on how Halifax Water is scaling digital adoption and building trust in self-service as one of North America's fastest-growing regions. After implementing a self-service portal via MiCustomer DXP, the utility has already moved nearly 50% of its customer base to paperless billing through continuous CX investments, and is on track to accelerate adoption even further.
Discover the strategies, key lessons, and roadmap ahead to achieving full digital adoption, reducing call center costs, and strengthening customer satisfaction.
An exclusive behind-the-scenes look at Halifax Water's roadmap to 100% e-billing.
Strategies for layering innovation into the customer journey to create intuitive entry points that naturally increase portal engagement and e-billing adoption.
Tactics to lower operational costs from print, postage, and call volume without compromising customer experience.
Key practices on how to earn customer trust in digital by investing in the right CX improvements beyond just launching a portal.
At the heart of Halifax Water's journey to 100% e-billing adoption is the MiCustomer digital experience platform, powering smarter, customer-centric engagement through its modular capabilities.
MiPortal: Digital Self-Service Experiences Made Simple.
Empower customers with complete control over billing and usage, automate enrollment and routine tasks, and reduce call center demand to cut operational costs.
Utilities only