Spotlighting Halifax Water:
The Path to 100% E-Billing Adoption
07/30/2025
2 - 3 pm EST
Virtual
Connect with us to explore how your vision aligns with our exclusive events.
07/30/2025
2 - 3 pm EST
Virtual
Discover how Puget Sound Energy (PSE) re-engineered its customer and back-office operations to tackle root-cause issues head-on. By leveraging MiCustomer to embed AI into energy assistance and exception handling, PSE redesigned critical customer and revenue operations with people at the center, ultimately enabling faster support, intelligent operations, and revenue assurance
Insights into the roadmap on track to driving 100% e-billing adoption
Strategies to reduce call center volumes and costs by investing in customer experiences that build real trust in digital.
A guide to accelerating payments and improving cash flow through better billing design and proactive communication.
Key practices on how to earn customer trust in digital by investing in the right CX improvements beyond just launching a portal.
At the heart of Halifax Water's journey to 100% e-billing adoption is the MiCustomer digital experience platform, powering smarter, customer-centric engagement through its modular capabilities.
MiPortal: Digital Self-Service Experiences Made Simple.
Empower customers with complete control over billing and usage, automate enrollment and routine tasks, and reduce call center demand to cut operational costs.
Utilities only