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Get in Touch

Connect with us to explore how your vision aligns with our exclusive events.

Our Values

Guided by our values, we show up with openness, intention, and a drive to co-create meaningful change, with people at the center, always.

Empowered Co-Creation

We believe the best solutions are built with users, not just for them. MUG exists to turn feedback into influence, and influence into innovation.

Radical Openness

Trust starts with transparency. We share real challenges, real results, and real lessons - no filters, no fluff.

Human-Centered Growth

Every improvement we chase starts with the people we serve. Simpler, smarter, more humane solutions - that's our north star.

Purposeful Curiosity

We ask the hard questions. Growth comes from challenging assumptions and exploring beyond the obvious.

Advisory Committee

Every advisory voice behind MUG brings decades of deep, hands-on expertise across mission-critical industries. United by a shared commitment to rethinking how we serve customers, support employees, and evolve operations, this committee shapes MUG's direction by pressure-testing priorities, surfacing blind spots, and helping ensure that what gets built responds to real-world complexity.

MUG Members

United Arab Emirates Ministry of Health and Prevention Logo
Roads and Transport Authority Logo
Halifax Water Logo

IUCX Excellence Awards 2022

Innovation in Digital Customer Engagement

Chesapeake Energy Logo
Navajo Tribal Utility Authority Logo

SAP Innovation Awards 2022

Utility of the Year

U.S. Centers for Disease Control and Prevetion Logo
United Arab Emirates Ministry of Health and Prevention Logo
Roads and Transport Authority Logo
Halifax Water Logo

IUCX Excellence Awards 2022

Innovation in Digital Customer Engagement

Chesapeake Energy Logo
Navajo Tribal Utility Authority Logo

SAP Innovation Awards 2022

Utility of the Year

U.S. Centers for Disease Control and Prevetion Logo
Tampa Electric Logo
Puget Sound Energy Logo

IUCX Excellence Awards 2022

Innovation in Digital Customer Engagement

Price Waterhouse Coopers Logo
Southwest Gas Logo

IUCX Excellence Awards 2022

Innovation in People and Process

Aramex Logo
Fairfax Water Logo

J.D. Power Customer Excellence 2022

Customer Excellence

Tampa Electric Logo
Puget Sound Energy Logo

IUCX Excellence Awards 2022

Innovation in Digital Customer Engagement

Price Waterhouse Coopers Logo
Southwest Gas Logo

IUCX Excellence Awards 2022

Innovation in People and Process

Aramex Logo
Fairfax Water Logo

J.D. Power Customer Excellence 2022

Customer Excellence

Success Stories