Our Values
Guided by our values, we show up with openness, intention, and a drive to co-create meaningful change, with people at the center, always.
Empowered Co-Creation
We believe the best solutions are built with users, not just for them. MUG exists to turn feedback into influence, and influence into innovation.
Radical Openness
Trust starts with transparency. We share real challenges, real results, and real lessons - no filters, no fluff.
Human-Centered Growth
Every improvement we chase starts with the people we serve. Simpler, smarter, more humane solutions - that's our north star.
Purposeful Curiosity
We ask the hard questions. Growth comes from challenging assumptions and exploring beyond the obvious.
Our Board Members
Meet the visionary leaders whose experience runs deep and drive runs bold, shaping our community, challenging the status quo, and turning big ideas into action.
Carol Wallace
Director Customer Operations, PSE
Chairman
Theresa Burch
Manager Customer Solutions, Billing & Payment, PSE
Board member
Melissa Cosby
Director CE Strategy & Service Excellence TECO
Board member
Amanda Doucette
Manager Enterprise & Business Applications, Halifax Water
Board member