Spotlighting Puget Sound Energy:
Delivering Financial Integrity Through Human-Centered Operations
06/13/2025
1:30 - 2:30 pm EST
Virtual
Connect with us to explore how your vision aligns with our exclusive events.
06/13/2025
1:30 - 2:30 pm EST
Virtual
Discover how Puget Sound Energy (PSE) re-engineered its customer and back-office operations to tackle root-cause issues head-on. By leveraging MiCustomer to embed AI into energy assistance and exception handling, PSE redesigned critical customer and revenue operations with people at the center, ultimately enabling faster support, intelligent operations, and revenue assurance
A proven scalable model for automating energy assistance, built to increase equity and efficiency
A framework for turning disconnected processes into a unified system with visibility across all stakeholders
How to move from manual exceptions to automated resolution using rule-based logic accelerating speed without compromising compliance
A real-world case study of reduced write-offs by $2M through smarter exception handling.
Behind every key event in this journey is a single unifying force: the MiCustomer platform, an end-to-end digital transformation engine that enabled PSE to deliver seamless, scalable experiences through the strategic orchestration of its modular capabilities:
MiAgent: Smarter Decisions. Faster Outcomes. Fewer Escalations.
A single, intelligent workspace that gives front and back office teams the tools, automation, and insights to work faster, smarter, and deliver seamless service without compromising compliance.
MiPortal: Complex Services and Programs. Simple Delivery. Built to Scale.
Launch, manage, and scale any program/service at scale, from rate plans, automated start/stop to energy assistance across millions of customers with speed and clarity to drive operational impact.
Utilities only